WHOLESALE TERMS OF TRADE
Welcome to the Lioness family!
As we commence doing business with you, we would like to outline our key terms of trade which govern our sale and supply of products to you. We provide these terms at the outset to facilitate a transparent commercial relationship with you, which we hope to foster and grow into a strong and long-lasting partnership.
We ask that you take the time to read and understand this document, and of course, reach out if you have any questions.
Table of Contents
A. SALES & ORDERING
1. Placing Orders
You will be shown our collection lookbooks and orders can be placed via email.
2. Order Confirmation
Within 48 hours of receiving your order, we will confirm your order by sending back a written Sales Order including confirmation of a delivery date.
3. Cancellations & Amendments
a) Requests for cancellations and amendments of an order will only be considered within 48 hours of the Sales Order. You must email cancellation requests to your salesperson.
b) Any requests for cancellations and amendments beyond 48 hours will not be considered as bulk delivery will have been scheduled. All deliveries will be invoiced with payment expected and enforced by Lioness.
c) Once a Stock On Hand (SOH) order is packed and the invoice is issued, the order will be held up to 3 business days from the due date of the invoice for payment. If payment is not received within this timeframe, the order will be automatically cancelled. In the event of a cancellation due to non-payment, the customer must place the order again to proceed with the purchase as available quantities may have changed.
4. Client POs' MOQs & Lead Times
a) A Client PO can be placed if the following minimum order quantities are met:
|
Lead Time |
MOQ |
| Stock Fabric Styles (cut & sew, printed) |
3.5 weeks |
100 |
| Plain Denim & Knitwear |
3.5 weeks |
120 |
| Heavy Wash Denim |
4 weeks |
120 |
| Swimwear (cut & sew, printed) |
4 weeks |
120 |
| Swimwear (printed) |
4 weeks |
120 |
| Special Order Fabrics (Sequin, Burnout Velvet, Washed PU, Crochet) |
4 weeks + case by case |
Case by case |
B. SHIPPING & DELIVERY
1. Shipping from Australia
Shipping rates for wholesale orders are determined based on the shipment destination, sales total and rate per carton count or total weight as charged by our couriers. Please refer to our standardised shipping rate tables below for applicable rates.
The shipping rate table is subject to periodic review and updates. Any changes will be communicated in advance.
a) Australia - We ship Australia wide orders via Direct Freight Express.
| Post Code From |
Flat Rate per Carton (AUD) |
| 2000 |
$20.00 |
| 3000 |
$25.00 |
| 4000 |
$30.00 |
| 5000 |
$40.00 |
| 6000 |
$40.00 |
b) New Zealand - We ship all New Zealand orders via DHL Express*
| Total Order (AUD) |
Paid Flat Rate per kg (AUD) |
| < $500 |
$15 |
| $501 - $1000 |
$9.5 |
| $1001 - $5000 |
$7 |
| > $5001 |
$5.5 |
c) United States - We ship all US/Canada orders via DHL Express*
| Total Order (USD) |
Paid Flat Rate per kg (USD) |
| < $500 |
$15 |
| $501 - $1000 |
$8.5 |
| $1001 - $5000 |
$8 |
| > $5001 |
$7.5 |
d) EU/UK - We ship all EU/UK orders via DHL Express*
| Total Order (USD) |
Paid Flat Rate per Kg (USD) |
| < $500 |
$17 |
| $501 - $1000 |
$13 |
| $1001 - $5000 |
$9 |
| > $5001 |
$8 |
e) Rest of World (ROW)
We ship all ROW orders via EMS or DHL Express. Estimated Shipping Cost is available upon request to quote only.
*Shipping rates are calculated on your total order, irrespective of how many shipments are required to complete delivery. For example, if your total order is $1000 shipped to the United States, you will be charged a flat rate of $8.5 per kg only, even if it requires 2 or more shipments to fulfill.
2. International Taxes & Duties
For international shipping, you may incur customs duties and taxes in your resident country if you have elected to open a trade account on Delivered at Place (DAP) terms. These additional costs are your responsibility to pay. The actual duties and taxes levied against your order will differ according to your country's own customs and tax laws.
We are required by law to provide accurate information about the order in the customs declaration and commercial invoice on all international shipments. We CANNOT alter the declared value of your order. Please note we will deduct any additional costs incurred to have your order redirected or returned to us for failed or refused deliveries.
For international shipping, if you have elected to open a trade account on Delivery Duty Paid (DDP) terms, Lioness will be responsible for paying the import duties & taxes.
3. Client PO Tolerance
We require that tolerances of 5% overages and shortages be accepted by the customer for any Client POs, and everything within the tolerance will be amended to a final sales order and carried over to the invoice.
4. Delays
Any unforeseen delivery issues with the order will be communicated prior to delivery, and these may include but are not limited to: fabric or production related issues; airline and customs delays; local courier delays. Delivery extensions will be required.
C. PAYMENT
1. Invoices
We will issue invoices to you from our Accounts Team [email protected] with the following details:
a) Invoice Date
b) Terms
c) Due Date
d) Total Due
e) Our payment details
2. Enquiries
a) If you are on payment terms, you must raise any queries or disputes relating to an invoice at least 7 days before the due date by emailing [email protected]. If we do not receive a query or dispute by this time, you are expected to make the payment by the due date.
b) We will endeavour to respond to all queries and disputes within 48 hours of receipt.
3. Payment & Remittance
a) You must make payment of the Total Due to our bank account in the payment details by bank transfer or by credit card via the payment link on the invoice. It is your responsibility to ensure that our received amount matches the invoice amount exactly as we do not cover any transaction fees.
b) Please email payment remittance to [email protected].
4. Enforcement for Clients on Payment Terms
a) If payment is not received by the Due Date, our Accounts Team will initially remind you of the overdue invoice and amount.
b) If you do not respond to us or confirm an exact payment date, Lioness may, without further notice to you, do any or all of the following to enforce payment from you:
- Charge our reasonable Late Payment Fees as disclosed in this document (refer to paragraph 5 for more details) in addition to any overdue amount;
- Escalate the matter within your organisation or across to the buying team;
- Place a hold on further stock production and/or deliveries;
- Suspend your account;
- Formally demand payment and/or commence legal action in order to recover any overdue amount (at your cost).
5. Late Payment Fees for Clients on Payment Terms
a) If you regularly fail to make payment, are consistently late in payment, or otherwise do not respond to us in relation to overdue payments, we may charge additional Late Payment Fees calculated as interest on the overdue amount.
b) The following Late Payment Fee rates apply from 1 July 2024:
| Length of Time |
Applicable Rate (%) |
| From 7 to 14 days overdue |
2.5% of the overdue amount |
| From 15 to 21 days overdue |
5% of the overdue amount |
| More than 21 days overdue |
7.5% of the overdue amount |
c) Lioness may, in its absolute discretion, waive or reverse Late Payment Fees
upon full payment of the overdue amount and/or upon request.
D. RETURNS & CREDITS
1. Returns
Requests for returns must be made within 7 days of receiving stock, and returns will only be considered for manufacturing defects. Email your salesperson and cc [email protected] to request a return and get a return label.
A RA# will be issued where returns are accepted, and stock must be returned within one month of delivery for the issue of a CN.
2. Credits
CNs must be used within 90 days of issue, and will only be applied upon request.
Disclaimer
By placing an order with LIONESS, you are responsible for any original shipping charges, all applicable customs and duty import fees. If you require a change to your order details, please email to your account manager immediately. Lioness is not responsible for an incorrect address being provided and any associated shipping costs for the error will be incurred by the customer.
Lioness is NOT responsible for any packages lost as a result of an incorrect address being provided by the customer. We strongly recommend always providing a shipping address where you or someone you know will always be available to sign for delivery. Most deliveries will occur between 7am - 6pm.
Lioness 28 Pty Ltd (ABN 24 147 678 733)
Address: 80 Victoria Street, Beaconsfield, NSW, 2015, AUSTRALIA
Tel: +61 2 9212 6788 | Web: www.lionessfashion.com
